The BBB says know store policy before trying to make a holiday return

With so many shoppers making returns, it’s important to remember that stores set their own rules when it comes to refunds and exchanges. Stores are not legally required to accept exchanges or give refunds unless the merchandise was defective or misrepresented. While most retailers do offer refund and exchange programs, policies vary greatly from one store to another. Be sure to double-check policies this holiday season, even if you are familiar with the brand, as stores can change their policies whenever they want. The Better Business Bureau (BBB) has some tips that should help to make your holiday returns run more smoothly.

Know Store Policies.

Understand that many retailers change their policies for the holiday season. If the store allows returns or exchanges, find out if you need to pay a restocking fee. Ask the seller if they offer cash refunds, exchanges, or only store credit. Store policies are usually posted at the check-out counter or printed on the back of receipts.

Know the rules for returning gifts without a receipt.

Returning gifts without a receipt can be tricky. Without a receipt, most retailers offer store credit or an exchange rather than a full refund to your original method of payment, especially if the item is marked down or on clearance.

Bring your ID.

Many stores ask to see your ID when you return an item to avoid holiday return scams. Sometimes retailers require you to bring your ID and the original form of payment. If this is the policy of the store where your gift is from, you may need the assistance of the gift-giver in order to be reimbursed.

Make returns in a timely fashion.

Almost all return policies are valid during a specific time period. Some stores modify their return period during the holidays, so don’t risk missing your chance to make your return. Take the item back to the store without delay.

Watch out for return scams.

Be on the lookout for fraudulent return policies or suspicious third-party return services that promise to handle the process for you. Always follow official channels and platforms when returning items. 

For more information or further inquiries, contact the Wisconsin BBB at bbb.org/wisconsin , or call 1-800-273-1002. 

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